SAP Knowledge Base Article - Public

2394286 - Manage Business Configuration: Error: Operation failed due to missing configuration for document storage vendor

Symptom

  • When importing Succession Data Model XML - the following message is returned "Operation failred due to missing configuration for document storage vendor"
  • Cannot add fields to portlets in BCUI
  • Getting an error pop-up with fingerprint=a1d84cffafb01fc1e38e3647a0f1d24c74831980
  • When trying to save a change to any element in the Manage Business Configuration tool:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

DocMgmt_Error_Message.jpg

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  • Happens whenever you save a change.
  • This only occurs in a newly deployed instance.
  • When importing Succession Data Model XML - the following message is returned "Operation failred due to missing configuration for document storage vendor"

Cause

You have enabled the "Enable OpenText Integration" feature in Provisioning > Company Settings, but an option has not been chosen in Admin Center > Configure Document Management.

Resolution

To resolve the error message, please follow the steps below:

 

  1. Please select one of the available Vendor options in Admin Center > Configure Document Management and Save

    BCUI_Solution.jpg

  2. Once saved, the BCUI will allow you to save changes once more.

 

If you do not have permission to the Document Management Service feature, please follow KBA 2355307 - How to grant RBP Permission for Document Management Service

 

* Product Support please review Internal Memo *

Keywords

NullPointerException , AttachmentService.getFileLimit , attachment Service , business config UI , can't add custom field , ECT-62791 , ECT-55305, ECT-87121, a1d84cffafb01fc1e38e3647a0f1d24c74831980, fingerprint=a1d84cffafb01fc1e38e3647a0f1d24c74831980, Operation failed due to missing configuration for document storage vendor, bcui , KBA , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions