Symptom
While record learning from the user side - students and supervisor are not able to add .docx type of document all other are available.
Environment
SuccessFactors Learning Management System (LMS) - All Supported Versions
Reproducing the Issue
- Go to Record Learning from the Users side
- Fill the necessary deatails and click continue, you will get an option to upload file attachement
Cause
The confuguration to for the particualar document type is not in the system configuration, in this case for docx type document
Resolution
The location in the LMS system where you need to add this configuration -
- Go to System Admin - > Configuration > System Configuration
- Open the Attachment configuration in edit mode
- Now add the updated configuration - > supportedAttachmentTypes[docx]=true
If you want to add property for the other document types below is the list for all document type configuration available -
supportedAttachmentTypes[jpeg]=true
supportedAttachmentTypes[jpg]=true
supportedAttachmentTypes[png]=true
supportedAttachmentTypes[doc]=true
supportedAttachmentTypes[pdf]=true
supportedAttachmentTypes[xls]=true
supportedAttachmentTypes[xlsx]=true
supportedAttachmentTypes[ppt]=true
supportedAttachmentTypes[txt]=true
supportedAttachmentTypes[xml]=true
supportedAttachmentTypes[docx]=true
supportedAttachmentTypes[php]=true
supportedAttachmentTypes[mp4]=true
Keywords
Document type, record learning, attachment, supportedAttachmentTypes , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem