SAP Knowledge Base Article - Public

2394831 - How to Enable or Disable USA Compliance and State Withholding Feature [Compliance] - Onboarding 1.0


  • How to enable and disable USA Compliance and State Withholding panels and forms?
  • Request to disable USA Compliance features


SAP SuccessFactors Onboarding 1.0 - All Versions


For Live Customer(s)

Enabling United States of America State Withholding Forms can only be done in the back end application which requires paid-service intervention. Please connect with your SAP Account Manager or CSM on the process on enabling USA Compliance and State Withholding Feature.

If you decided to disable the USA Compliance and State Withholding Feature, please consider the impact in your current system. You may contact support to disable the feature.


Contact SAP SuccessFactors Cloud Product Support

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via Support case and set a call. In addition, follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2394831 -  Disable USA Compliance and State Withholding Feature
  • Component: LOD-SF-OBD-FRM

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Permission to Disable USA Compliance and State Withholding Feature
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.


For Implementation Partner(s) and Consultant(s)

Access to enable the feature requires Super Admin access, please follow instruction below on how to enable and disable USA Compliance and State Withholding Features.

  • Step 1: Navigate and login to SAP SuccessFactors Onboarding Super Admin
  • Step 2: Find and open target customer account
  • Step 3: Click Features in the left pane to see the switches
    • Find SWH Feature to activate/disable the USA State Withholding Tax Panels and Forms
    • Find I9 Feature to activate/disable the USA I-9, Employment Eligibility Verification Panels and Forms
    • Find WTPA to activate/disable the USA NY and CA Wage Theft Protection Act Panels and Forms


Super Admin ; Tax Forms ; State Tax Form ; Federal Tax Form ; USA ; NY ; CA ; State ; Federal ; Government , KBA , LOD-SF-OBD-FRM , Country Compliance Forms , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , How To


SAP SuccessFactors Onboarding all versions