SAP Knowledge Base Article - Public

2395059 - Email Summary Audit Report (CSV) does not return any results


When admin runs the Email Summary Audit Report no results are returned


SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Admin click on reports icon in upper-right corner of LMS home screen
  2. Search for the Email Summary Audit Report (CSV)
  3. Run the report
  4. No results are returned


This situation is caused by simple fact that customer has not enable email archiving functionality.

It is important to note that this report will return only emails sent from LMS system since the date when archiving functionality has been enabled.


In order to enable email archiving functionality admin can navigate to System Administration > Configuration > Global Application Settings > Mail tab

Search for the '' checkbox and ensure that it is selected.

ENABLE email.jpg


Email Summary Audit Report, blank, no rows, no data, Enable Email Archiving , KBA , LOD-SF-LMS-REP , Reporting Data , Problem


SAP SuccessFactors Learning all versions