2395059 - Email Summary Audit Report (CSV) does not return any results or does not include specific email

When running the 'Email Summary Audit Report', no results are returned OR report results does not contain specific email sent by the Learning application.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. Log into HCM > navigate to Learning Administration > Reports >
2. Search for the Email Summary Audit Report (CSV) >
3. Add the required filters and runs the report >
4. No results are returned OR specific email is not present in report output.

• This situation might happen when the 'Email Archiving' functionality is not enabled;
• Also, this report will return only emails sent by LMS since the date when the Archiving functionality has been enabled;
• Background report job notifications are not included in the Email Summary Audit Report (CSV).

In order to enable Email Archiving functionality, please navigate to Learning Administration > System Administration > Configuration > Global Application Settings > Mail tab > search for the 'Enable Email Archiving' checkbox and ensure that it is selected > click on 'Apply Changes'.

* Please kindly notice that the Enable Archiving function may not work until admin set the "Purge Emails older than: ".
(Select this option and enter a value between 1 ~ 12 months for keeping archiving.)

• 3242226 - Troubleshooting Learning Notifications Not Being Received
• Enabling Email Archiving Inside SAP SuccessFactors Learning Learning

sf, sfsf, lms, admin, Email Summary Audit Report, blank, missing, no data, email, archiving, info, not received , KBA , LOD-SF-LMS-REP , Reporting Data , Problem