SAP Knowledge Base Article - Public

2395176 - Search of People in Succession Org Chart Gives Application Error

Symptom

  • Able to access Succession Org Chart without an error; but when searching any user in the search box it gives an application error
  • Proxy as any user and can access Succession Org Chart without an error; however when searching any other user in the search box it gives an application error:

An application error occurred. Please try again later, or copy the below error information and send it to your support group if the issue keeps occurring.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Succession Org Chart 
  • SAP SuccessFactors Company Org Chart

Reproducing the Issue

  1. Login in as admin who has permission to Search all users in both Company Org Chart & Succession Org Chart
  2. Go to Succession Org Chart > can access the SOC without any error
  3. Search for any user/position in the Search Box > gets the applicaion error:

          KBA_Fix_4_22_1.png

Cause

It is possible the Search Index is not done, resulting in the Search Engine not working for the Org Charts.

Resolution

Clients need to open an case with SAP SuccessFactors Cloud Product Support and ask Support Engineers to create a Search Index for the instance.

Keywords

Error on Succession Org Chart, application, SF, Success Factors, SCM , KBA , LOD-SF-SCM-ORG , Succession Org Chart , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Succession & Development all versions