SAP Knowledge Base Article - Preview

2395373 - Missing menu items and disabled toolbar icons - SAP PD


  • SAP PowerDesigner has been deployed silently with the Client Management solution from LANDesk (similar to Microsoft SCCM) that uses the SYSTEM account.
  • The installation ran successfully with no error and SAP PowerDesigner opens.
  • Most of sub-menu items are missing.
  • All Standard toolbar icons are disabled, except Save All.
  • Clicking Help > About PowerDesigner does nothing: no window pops up.

    KBA 2395373.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP PowerDesigner 16.6
  • LANDesk Management Suite
  • Microsoft System Center Configuration Manager 


SAP PowerDesigner all versions


silent, installation, deployment, greyed, grayed, ADMIN, 803748, CR803748, CR#803748 , KBA , BC-SYB-PD , PowerDesigner , Product Enhancement

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