SAP Knowledge Base Article - Public

2395414 - You Are Not Receiving Approval Messages Under Notifications for Leads


You are not receiving the Approval task notifications.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open the lead for which you expect to be the approver.
  4. Check that lead was sent to approval.
  5. The approval notification never arrived.


Check if your user is missing access configuration for IPAD OFFLINE.


Please check if user is granted access for the IPad Offline under Access Restrictions. This grants access to the tasks (notifications).


KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , LOD-CRM-LM , Lead Management , How To


SAP Cloud for Customer add-ins all versions