SAP Knowledge Base Article - Public

2395414 - You Are Not Receiving Approval Messages Under Notifications for Leads

Symptom

You are not receiving the Approval task notifications.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open the lead for which you expect to be the approver.
  4. Check that lead was sent to approval.
  5. The approval notification never arrived.

Cause

Check if your user is missing access configuration for IPAD OFFLINE.

Resolution

Please check if user is granted access for the IPad Offline under Access Restrictions. This grants access to the tasks (notifications).

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer add-ins all versions