You are not receiving the Approval task notifications.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales work center.
- Go to the Leads view.
- Open the lead for which you expect to be the approver.
- Check that lead was sent to approval.
- The approval notification never arrived.
Check if your user is missing access configuration for IPAD OFFLINE.
Please check if user is granted access for the IPad Offline under Access Restrictions. This grants access to the tasks (notifications).
KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , LOD-CRM-LM , Lead Management , How To