SAP Knowledge Base Article - Public

2395508 - IP addresses to be added into allow list when customer's own sftp is used with Integration Center

Symptom

A non-SuccessFactors/private/external SFTP used is failing to receive data or receive files from your integrations with the SAP Integration Center, or an SAP SFTP is used and is currently configured with a restriction IP address list.

Environment

  • SAP SuccessFactors HXM Suite
    • Integration Center

Cause

You have IP restrictions enabled at your SFTP site or the outbound SFTP communications may be restricted in the SAP Datacenter.

Resolution

1. Request the SFTP provider to confirm the two SAP Data Center public IP addresses for your system are not on the SFTP server(s): IP Auto Ban List.

2. Request the SFTP Provider that restricts access by IP address to add the two SAP public data center IP addresses on their SFTP server(s): IP Allow List.

DC IP to be added into allow list
DC2 Preview 213.52.186.149, 213.52.186.102
DC2 Prod 213.52.186.149
DC2 Salesdemo 213.52.186.149
DC4 Preview 70.42.227.129
DC4 Prod 70.42.227.129
DC4 Salesdemo 70.42.227.129
DC8 Prod 65.221.12.148, 65.221.12.129
DC8 Preview 65.221.12.148, 65.221.12.129
DC8 Salesdemo 65.221.12.148, 65.221.12.129
DC10 Prod and preview 147.204.72.56, 210.80.140.129, 210.80.140.70, 210.80.140.148, 157.133.97.210, 157.133.97.211, 157.133.97.212, 157.133.97.213
DC12 Prod and preview 155.56.220.129, 155.56.208.83, 155.56.208.84, 155.56.208.85
DC15 Prod 180.153.153.66
DC16 Premium 46.29.102.141
DC17 Prod 157.133.48.10, 157.133.49.22  (deprecated now DC17 > changed to DC60)
DC18 Prod 157.133.1.221
DC19 Prod 157.133.241.18
DC19 Preview 157.133.241.18
DC13 155.56.215.20, 155.56.251.10
DC22 130.214.250.33 - 130.214.250.46 (Complete Range)
DC23

130.214.222.40
DC41

52.226.143.121 and 52.226.141.236 (we need to ask customers to allow both IPs as the system picks both of them randomly!)
DC44

157.133.165.14
DC47 Preview

40.82.189.81
DC47 Prod

40.82.189.57
DC55

34.107.88.2

35.246.224.53
DC56

34.90.160.55

34.91.16.201
DC60

20.200.93.147 and 20.200.93.151

Note: Items in BLUE are the latest updated IPs.

Please note that in the Integration Center's handbook section 13.2 (Scenario 2: Cannot Reach Destination Server for REST and SOAP Integrations), you can see in the error logs the IP addresses that is still missing in your allow list in case of failures.

See Also

  • If issue persists, log a support incident with LOD-SF-INT component. 
  • Also check our Integration Center's handbook.
  • About IP restriction on an SAP SFTP, check: 2658112 - Restrict or allow list IP access to SFTP server to specified IP addresses only
  • 2579806 - "Could not connect to SFTP server" Error for Remote File Report Job
  • 2658112 - Restrict or allow IP access to SFTP server to specified IP addresses only

Keywords

IP adding into allow list with Integration Center, custom own sftp, addresses, restrict, successfactors, success factors, internal, external SFTP, Private SFTP , KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT , Integrations , How To

Product

SAP SuccessFactors HXM Suite all versions