Symptom
A non-SuccessFactors/private/external SFTP used is failing to receive data or receive files from your integrations with the SAP Integration Center, or an SAP SFTP is used and is currently configured with a restriction IP address list.
Environment
- SAP SuccessFactors HXM Suite
- Integration Center
Cause
- You have IP restrictions enabled on the external SFTP server side.
- Or, the outbound SFTP communications is restricted in the SAP Datacenter.
- Or, you are trying to use a non-default port that is not allowed as the Port 22 is the supported port for SFTP communication.
Resolution
1. Request from the SFTP provider to confirm that the two SAP Data Center public IP addresses for your system are not listed on the SFTP server(s) IP Auto Ban List (aka automatic blocklist).
2. Request from the SFTP Provider, that has access restrictions based on IP address, to add the two SAP Data Center public IP addresses on their SFTP server(s) to their IP Allow List (aka IP allowlisting).
DC |
IP to be added into allow list |
DC2 Preview |
213.52.186.149, 213.52.186.102 (deprecated now DC02 > changed to DC57) |
DC2 Prod |
213.52.186.149 (deprecated now DC02 > changed to DC57) |
DC2 Salesdemo |
213.52.186.149 (deprecated now DC02 > changed to DC57) |
DC4 Preview |
70.42.227.129 (deprecated now DC04 > changed to DC68) |
DC4 Prod |
70.42.227.129 (deprecated now DC04 > changed to DC68) |
DC4 Salesdemo |
70.42.227.129 (deprecated now DC04 > changed to DC68) |
DC8 Prod |
65.221.12.148, 65.221.12.129 (deprecated now DC08 > changed to DC70) |
DC8 Preview |
65.221.12.148, 65.221.12.129 (deprecated now DC08 > changed to DC70) |
DC8 Salesdemo |
65.221.12.148, 65.221.12.129 (deprecated now DC08 > changed to DC70) |
DC10 Prod and preview |
147.204.72.56, 210.80.140.129, 210.80.140.70, 210.80.140.148, 157.133.97.210, 157.133.97.211, 157.133.97.212, 157.133.97.213 |
DC12 Prod and preview |
155.56.220.129, 155.56.208.83, 155.56.208.84, 155.56.208.85 |
DC15 Prod |
180.153.153.66 (deprecated now DC15 > changed to DC30) |
DC16 Premium |
46.29.102.141 |
DC17 Prod |
157.133.48.10, 157.133.49.22 (deprecated now DC17 > changed to DC60) |
DC18 Prod |
157.133.1.221 (deprecated now DC18 > changed to DC55) |
DC19 Prod |
157.133.241.18 (deprecated now DC19 > changed to DC62) |
DC19 Preview |
157.133.241.18 (deprecated now DC19 > changed to DC62) |
DC13 |
155.56.215.20, 155.56.251.10 |
DC22 |
130.214.250.33 - 130.214.250.46 (Complete Range) |
DC23 |
130.214.222.32/28 (Complete Range) |
DC30 |
121.91.105.81 and 121.91.105.109 |
DC33 |
All IP addresses listed under Outbound IPs in the reference KBA 3241765 |
DC41 |
52.226.143.121 and 52.226.141.236 (we need to ask customers to allow both IPs as the system picks both of them randomly!) |
DC44 |
157.133.165.14 (deprecated now DC44 > changed to DC52) |
DC47 Preview |
40.82.189.81 |
DC47 Prod |
40.82.189.57 |
DC52 Prod and Preview |
34.142.169.59 and 34.143.224.127 |
DC55 |
34.107.88.2 35.246.224.53 |
DC56 |
34.90.160.55 34.91.16.201 |
DC57 |
35.204.84.239 and 34.90.197.59 |
DC60 |
20.200.93.147 and 20.200.93.151 |
DC62 |
20.201.46.101 and 20.201.46.58 |
DC66 |
20.211.113.80 and 20.211.117.218 |
DC68 |
20.85.85.243 and 20.85.86.82 |
DC70 |
20.85.87.247 and 20.22.120.11 |
NOTE: Items in BLUE are the latest updated IPs.
IMPORTANT: Most of the time, the allowlisting needs to be done in SAP servers as well. Refer to the KBA 3122406 and request it.
See Also
- Guide Using the Integration Center
- KBA 2579806 - "Could not connect to SFTP server" Error for Remote File Report Job
- KBA 3097292 - Connectivity issues between SuccessFactors and external/third-party sites - SuccessFactors
- KBA 2432796 - Public outgoing IP for SAP SuccessFactors Datacenters. BizX Platform
Keywords
IP, address, add, adding, allowlist, allow list, allowlisting, allow listing, Integration Center, custom, own, third, 3rd, external, internal, private, ftp, sftp, restrict, successfactors, success factors
, KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT , Integrations , LOD-SF-PLT-FTPS , SFTP Account Creation, Reset Password & Install SSH Service , How To