2395508 - How to connect SuccessFactors to a new third-party site (allowlist on third-party side)

To be able to connect your SuccessFactors (SF) instance to a new external/third-party site (SFTP/REST/SOAP), it is necessary to allowlist:

• SAP's Data Centers IPs in the third-party servers.
• Third-party site IPs in SAP servers.

This only applies when SuccessFactors is the Client System (the one making the call) and not the Source System (the one being called).

• For the allowlisting on the SAP side, refer to KBA 3122406.
• For the allowlisting on the third-party side, follow the steps below.

NOTE: Although uncommon, SAP Cloud Product IPs can change.

SAP SuccessFactors HCM Suite

1. Find your SAP's Data Center IPs in the KBA 2089448 - SuccessFactors Data Center Name, Location, URL, Domain Name, Mail Server details, SFTP details and Outbound IP addresses.
2. Ask the third-party site provider to add these IPs to their allowlist so that SuccessFactors can connect successfully.
   
   
3. Ask the third-party site provider to verify whether these IPs are not blocked (i.e., not on their IP auto-ban or blocklist).

• Guide Using the Integration Center
• KBA 2579806 - "Could not connect to SFTP server" Error for Remote File Report Job
• KBA 3097292 - Connectivity issues between SuccessFactors and external/third-party sites - SuccessFactors
• KBA 2432796 - Public outgoing IP for SAP SuccessFactors Datacenters. BizX Platform

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