Symptom
- I see discrepancy in the due date displayed in the dashboard
- How is the due date calculated?
- I see different due date displayed in the dashboard
Environment
SAP SuccessFactors Onboarding 1.0
Resolution
For Live Customer(s)
The system uses a default calculation for Due Date. In addition, it can also be configured in the back end by an SAP Certified Partner or Consultant. Below is how the system calculates the Due Date per step.
Step 1: Post-Hire Verification
Due Date Formula | Description |
DueDate = HireDate + 5 Days | If the data key "HireDate" is not pass from SAP SuccessFactors Recruiting via Initiate Onboarding or a 3rd-party Applicant Tracking System (ATS), the activity creation date is taken as the HireDate's value |
Step 2: New Employee Step
Due Date Formula | Description |
DueDate = OrientationDate | If the "OrientationDate" data key is populated with a value, the New Employee Step's DueDate is equals to OrientationDate. |
DueDate = PHVCompletionDate + 14 Days | If the "OrientationDate" data key is not populated or not exist, it will use the date when Post-Hire Verification step is completed "PHVCompletionDate" plus 14 days. |
DueDate = Current Date + 14 days | If the "OrientationDate" and "PHVCompletionDate" data key is missing, DueDate will be calculated with Current Date + 14 Days |
Step 3: Orientation Step
Due Date Formula | Description |
DueDate = OrientationDate + 3 days | If the "OrientationDate" data key is populated with a value, the Orientation Step's DueDate is equals to OrientationDate plus 3 days. |
DueDate = NESCompletionDate + 14 Days | If the "OrientationDate" data key is not populated or not exist, it will use the date when New Employee Step is completed "NESCompletionDate" plus 14 days. |
DueDate = Current Date + 14 days | If the "OrientationDate" and "NESCompletionDate" data key is missing, DueDate will be calculated with Current Date + 14 Days |
For All Documents submitted status the due date will be the HireDate. In case that the HireDate key is empty, the value for due date will be set based on the key CreateActivityDate
Additional Reminder
- For notifications, the DueDate is taken based from the selection set in Reminder Configuration
- There is no default due date for I9 Re-verification process
- This also applies for OFFBOARDING activities as well.
For Implementation Partner(s) and Consultant(s)
To configure a custom due date in a process, kindly follow below steps.
- Login to SAP SuccessFactors Onboarding Back-end (Super Admin)
- Find the target customer account and click Processes
- Choose a step (1st step, 2nd Step, or 3rd step) to add a custom due date
Keywords
Due, Date, ONB, Processes, Notification, Reminder, Orientation, New, Employee, Step, Post-Hire, Verification, PHV, NES, OS, OrientationDate, NESCompletionDate, PHVCompletionDate, HireDate, CreateActivityDate, Onboarding, Obd , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To