SAP Knowledge Base Article - Public

2396017 - Switch/ feature to redirect session-timeout dialog to session-timeout page

Symptom

  • Switch/ feature to redirect session-timeout dialog to session-timeout page
  • Session time out warning: "Your session has expired. If you have any unsaved data, close this message and copy the data before logging in again. If not, please log in again now."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HCM Suite

Resolution

Note: This is a Provisioning Opt-In/ Opt-Out: Contact your implementation partner or Customer Support to enable/ disable this feature.

For Customer Support / SAP Partners:

  1. Go to Provisioning -> Company Settings
  2. Search for "Should the session-timeout dialog redirect the user to a session-timeout page after logging the user out"
  3. Enable/ Disable as needed.

Behavior when option is disable:

  • By default, the feature is unchecked (disabled)

  • When the session is timed out the user will receive a prompt below with a choice to Log in or Close 
    "Your session has expired.
    If you have any unsaved data, close this message and copy the data before logging again. If not, please log in again now."

Behavior when option is enabled:

  • The user will be redirected to SAP SuccessFactors session-timeout page with below text and the option to Log In:
    "Your Session has time out.
    You can close your browser or log in again. If you're having trouble, please contact your system administrator.
    Issue: Session Timeout"
  • Note: This will override any session timeout URL defined in SSO settings

 

See Also

2088893 - How to define the Session timeout period and timeout warning period for SuccessFactors Platform

Session Timeout

Keywords

time-out message, timed out session, session time out, session timed out, switch on, time-out page, page time out , KBA , LOD-SF-PLT-PRVR , Manage Provisioning , How To

Product

SAP SuccessFactors HCM Core all versions