Symptom
- When an HR manager or Corporate Representative picks up an activity on PHV/NES the activity is reassigned to another Corporate representative.
- When the candidate moves from PHV - NES or NES - Orientation Step, activity is randomly reassigned.
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Pick up an activity on the Onboarding Dashboard from PHV or NES.
- When you reach the next Step the activity is assigned now to a different Corp. Rep. not to the one who picked up the activity
Cause
Cause 1:
Assignee Options are assigned in the Process under Step 2 and Step 3 in Super Admin.
Cause 2:
The manager has not the properly permission to do the process.
Resolution
Resolution for cause 1:
- Logon to Super Admin > Processes
- Select the process you are having an issue
- Click Step 2 > Assign Options > check if there are any assignee options if there are, make sure to delete it
- Do the same thing for Step 3
- When you pick up now an activity it will remain in your action, unless someone picks it up
Resolution for cause 2:
Grant that the manager has the properly permission to do the process.
- Onboarding;
- Security;
- Assign Groups to Users;
- Search for the specif user name;
- Check if the user has the properly group permission to do the process.
For more information related to the groups permission, please check the KBA2082750 - What are Roles for Groups and Group Permissions under the Security tab? - Onboarding
Keywords
Option, Assignee, reassign, Onboarding, 1.0, obd, Activities, random, group, permission , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , LOD-SF-OBD , Onboarding , Problem