SAP Knowledge Base Article - Public

2396042 - KUT Fields Cannot Be Set As Mandatory For The Ticket Product List Preview


Fields created by Key User Tool (KUT) cannot be set as mandatory for the Ticket Product List Preview.

Reproducing the Issue

Prerequisite: KUT field(s) were created in the system, example field 123 (123 represents the field name.

  1. Go to the Service work centre.
  2. Go to the Tickets view.
  3. Open the relevant Ticket ABC (ABC represents the Ticket name).
  4. Enter the Adaptation mode.
  5. Select Edit Master Layout.
  6. Go to the Products facet.
  7. Add the field 123.
  8. For 123 click Change Properties.

RESULT: There is no option to set the field as Mandatory.


It is not possible to set any fields as Mandatory which are under the preview pane using KUT.

This is implemented to maintain the consistency of the list data.


This is expected system behaviour.


KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1708