SAP Knowledge Base Article - Preview

2396506 - ITSM Search: missing results depending of the number of max hits


You use Incident Management in Solution Manager. When you make a search you realize that the number of results depends on the maximum hints you select.


Search results vary depending on max number of search results.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental



Solution Manager 7.1


SAP Solution Manager 7.1


CL_AI_CRM_IM_SAPDATA_SEARCH, My messages, max results, wrong search result, Solution documentation, max hints, maximum hints, Standard search of ITSM
, KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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