You are not able to Set as In Process a Visit with the status as Cancelled.
SAP Cloud For Customer
Reproducing the Issue
- Go to the Visits work center.
- Go to the Visits view.
- Open ABC (ABC represents a cancelled Visit).
- Click Actions button.
- "Set as In Process" option is greyed out.
Currently the "Cancelled" status cannot be reverted in the Visit. Once this Visit is cancelled, a new Visit will have to be created for the account.
This is expected system behavior.
Cancelled Visit, Visit, Set as In Process, Visit Status. , KBA , visit , cancelled , in process , LOD-CRM , Cloud for Customer , How To
SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1708