SAP Knowledge Base Article - Public

2396609 - How to Validate if a Notification is Sent to a Candidate - Onboarding

Symptom

A notification was not sent for a candidate.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

Environment

SAP Successfactors Onboarding All Versions

Resolution

1. Go to Onboarding > Notifications

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2. Choose any notification and Re-send it to a candidate (Don't forget the email address that was used)

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3. Go to Settings > Mail Queue > Put the email address used in Step 2 under Recepients > Apply Filter > Verify if the notification is present in Mail Queue.

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Keywords

Notifications; Re-send notification; Mail Queue , KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors Onboarding