Symptom
A notification was not sent for a candidate.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP Successfactors Onboarding All Versions
Resolution
1. Go to Onboarding > Notifications
2. Choose any notification and Re-send it to a candidate (Don't forget the email address that was used)
3. Go to Settings > Mail Queue > Put the email address used in Step 2 under Recepients > Apply Filter > Verify if the notification is present in Mail Queue.
Keywords
Notifications; Re-send notification; Mail Queue , KBA , LOD-SF-OBD , Onboarding , How To