SAP Knowledge Base Article - Public

2396676 - Non-english characters show as '?????' in downloaded excel file of Employee export data

Symptom

Non English Characters in Employee Export File show as '???????'

Incorrect lang.png

 

Environment

Compensation

Reproducing the Issue

 Admin Center --> Compensation Home --> Select Template --> Plan Setup --> Manage Users --> Export Users.

You search based on a criteria. When you click on Export Data, non-english characters show as ???? as shown above.

Cause

Incorrect Encoding format selected.

Resolution

Character Encoding should be selected as 'UTF-8' for all Non English characters to be shown correctly.

You have a section called as 'Import Options' just above the list of users list.

 

There you will need to select the Character Encoding as 'UTF-8'. Then you need to click on Export Data.

 

UTF-8 select.png

Keywords

Non-EnglishEmployee Export , KBA , LOD-SF-CMP-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors HCM Suite all versions