2396678 - Error code 1102 - "Entity does not exist.LocaleID:" - User Connector-SF

User Connector-SF in LMS runs with an exception indicating Error 1102 - "Entity does not exist.LocaleID:"

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SAP SuccessFactors Learning Management System

Check the User Connector-SF run results based on the time stamp provided.

1. Go to System Admin > Connectors > User Connector-SF > View Results:

2. Click View Details - Find the run result based on the time stamp:

3. Find the error code 1102:

The error is caused by either the locale not being active or not having a transformation rule for locale on the connector configuration.

1. Check if locale is active/enabled:

Navigate to References > Geography > Locales > Search for the locale (E.g. French)

Note: To enable the locale, please follow the instructions from KBA 2317742

2. Check the connector transformation rule:

Navigate to System Admin > Configuration > System Configuration > Connectors > look for mapping sfuser.field.transform.data.LOCALE

Note: To create the mapping/transformation rule: Use the correct format > Apply changes

sfuser.field.transform.data.LOCALE.<localed ID e.g. French>=fr,fr_FR

If the Locale ID has a space or consist of two words (E.g. Spanish Mexican), place a "\" in between.

Sample format: sfuser.field.transform.data.LOCALE.Spanish\ Mexican=es,es_MX

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