SAP Knowledge Base Article - Public

2396678 - Error code 1102 - "Entity does not exist.LocaleID:" - User Connector-SF


User Connector-SF in LMS runs with an exception indicating Error 1102 - "Entity does not exist.LocaleID:"

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Reproducing the Issue

Check the User Connector-SF run results based on the time stamp provided.

  1. Go to System Admin > Connectors > User Connector-SF > View Results:


  1. Click View Details - Find the run result based on the time stamp:


  1. Find the error code 1102:



The error is caused by either the locale not being active or not having a transformation rule for locale on the connector configuration.


  1. Check if locale is active/enabled:

Navigate to References > Geography > Locales > Search for the locale (E.g. French)

Note: To enable the locale, please follow the instructions from KBA 2317742

  1. Check the connector transformation rule:

Navigate to System Admin > Configuration > System Configuration > Connectors > look for mapping


Note: To create the mapping/transformation rule: Use the correct format > Apply changes<localed ID e.g. French>=fr,fr_FR

If the Locale ID has a space or consist of two words (E.g. Spanish Mexican), place a "\" in between.

Sample format:\ Mexican=es,es_MX


SF, Success Factors, LMS, learning, connectors, locale, user connector - SF, transform, Entity does not exist.LocaleID, LocaleID, 1102 , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , Problem


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