Symptom
User Connector-SF in LMS runs with an exception indicating Error 1102 - "Entity does not exist.LocaleID:"
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning Management System
Reproducing the Issue
Check the User Connector-SF run results based on the time stamp provided.
- Go to System Admin > Connectors > User Connector-SF > View Results:
- Click View Details - Find the run result based on the time stamp:
- Find the error code 1102:
Cause
The error is caused by either the locale not being active or not having a transformation rule for locale on the connector configuration.
Resolution
-
Check if locale is active/enabled:
Navigate to References > Geography > Locales > Search for the locale (E.g. French)
Note: To enable the locale, please follow the instructions from KBA 2317742
- Check the connector transformation rule:
Navigate to System Admin > Configuration > System Configuration > Connectors > look for mapping sfuser.field.transform.data.LOCALE
Note: To create the mapping/transformation rule: Use the correct format > Apply changes
sfuser.field.transform.data.LOCALE.<localed ID e.g. French>=fr,fr_FR
If the Locale ID has a space or consist of two words (E.g. Spanish Mexican), place a "\" in between.
Sample format: sfuser.field.transform.data.LOCALE.Spanish\ Mexican=es,es_MX
Keywords
SF, Success Factors, LMS, learning, connectors, locale, user connector - SF, transform, Entity does not exist.LocaleID, LocaleID, 1102 , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , Problem