SAP Knowledge Base Article - Public

2396678 - Error code 1102 - "Entity does not exist.LocaleID:" - User Connector - SF


User Connector - SF in Learning runs with an exception indicating Error 1102 - "Entity does not exist.LocaleID:"

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SAP SuccessFactors Learning

Reproducing the Issue

Check the User Connector - SF run results based on the timestamp provided.

  1. Navigate to Learning Administration > System Administration > Connectors > User Connector - SF > View Results >


  1. Find the run result based on the timestamp > Click "View Details" >


  1. Find the Error Code 1102.



The error is caused by either the locale not being active or not having a transformation rule for locale on the connector configuration.


  1. Check if locale is active/enabled:
    1. Navigate to References > Manage Labels > Locales > Search for the locale (E.g. French).

Note: To enable the locale, please follow the instructions from KBA 2317742.

  1. Check the connector transformation rule:
    1. Navigate to System Administration > Configuration > System Configuration > Connectors > Search for mapping


Note: To create the mapping/transformation rule: Use the correct format > Apply changes.

Sample format:<locale ID e.g. French>=fr,fr_FR

If the Locale ID has a space or consist of two words (E.g. Spanish Mexican), place a "\" in between.

Sample format:\ Mexican=es,es_MX


lms, learning, connector, locale, user connector -sf, transform, Entity does not exist.LocaleID, LocaleID, 1102 , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , Problem


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