SAP Knowledge Base Article - Public

2396710 - Class Roster report Failing in system


  • Class Roster report fails to run
    • Standard/System Class Roster report is failing with the following error:
    • "The system was unable to generate your report due to an error. You can try again, or contact your system administrator for more information and assistance"
  • Or when clicking on the "View Roster" Action in a Class record in the LMS:
    • Validation Error
    • You must correct the following error(s) before proceeding:
      • The report SignInSheet must be published to run the report

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP Successfactors Learning Management System (LMS)

Reproducing the Issue

  1. Login to LMS Admin
  2. Navigate to Reports
  3. Search for Administrator Report "Class Roster"
  4. Attempt to run the report and receive the errors


  1. Login to LMS Admin
  2. Navigate to Learning > Classes
  3. Click the "View Roster" link on the right hand Actions menu
  4. Errors are produced


This is due to the Class Roster report not being published


When the Class Roaster report is not Published you will get this error message

  1. To resolve the errors, Publish the report and run again
  2. Go to Reports Section: Search for the report you are running -> Click on Edit Icon for the report -> Check the Checkbox of Published and Save

If the report is Custom and after publishing the report, the errors persist, or if the report is already published, try re-importing the report following these steps:

  1. Login to LMS Admin
  2. Under Reports, search for Class Roster
  3. Edit the current published report (custom version) and uncheck "Published"
  4. Make sure the System version is also unpublished
  5. Import the custom report again following these steps:
    1. Click "Rename" hyperlink under the report name
    2. New Name is SignInSheet & Click "Rename" button
      1. Rename2.png
    3. Make sure the Import column now shows "Replace" next to the report & click Import
    4. Check "Published" on next screen and Save
    5. Click Close
  6. Now back on the Reports screen, check that the Custom report is published and the System report is unpublished
  7. Test the View Roster link again


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