2396717 - Key Icon Shows for all Positions on Succession Org Chart

• Key icon shows for both critical & non-critical positions on Succession Org Chart
• Non critical positions are getting highlighted in Sucession Org Chart as critical positions

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Succession Management

1. Go to Succession Org Chart
2. Search for any position/user (on this example, Carla Grant)
3. One of her direct reports, Jennifer has position criticality as Non Critical but key icon shows for her position
   
   
   
   
4. Key icon shows for all positions inclusing Jennifer's position, as below:
   
   

When Position or Role-Based Nomination method is enabled for the instance:

In Succession Org Chart, if you use rating scale for key position then key icon on SOC will always depend on values configured under Org Chart XML at the backend that means if Org Chart XML has Critical & Non Critical values then key icon will always show for these two values (Critical & Non-critical).

When MDF Position Nomination method is enabled for the instance:

In Succession Org Chart, position criticality field is always mapped to picklist therefore key icon on SOC will always depend on values configured under Org Chart XML at the backend that means if Org Chart XML has Critical & Non Critical values then key icon will always show for these two values.

Clients open an case with Cloud Product Support and ask Support Engineer to remove Non Critical value from Org Chart XML at the backend.

Support Engineer/Partner needs to modify XML as below:

Initial configuration under Org Chart XML:

<keyPositionOption indicator="scale" key="positionCriticality">
<label>Highlight Key Positions</label>
<keypositionset>
<keyposition>
<label>Critical</label>
<value>1</value>
<index>1</index>
</keyposition>
<keyposition>

<label>Non Critical</label>
<value>0</value>
<index>1</index>
</keyposition>
<keyposition>
<label>Key Person Depandency</label>
<value>2</value>
<index>2</index>
</keyposition>
</keypositionset>
</keyPositionOption>

Modified configuration under Org Chart XML:

<keyPositionOption indicator="scale" key="positionCriticality">
<label>Highlight Key Positions</label>
<keypositionset>
<keyposition>
<label>Critical</label>
<value>1</value>
<index>1</index>
</keyposition>

// Non critical position code is removed

<keyposition>
<label>Key Person Depandency</label>
<value>2</value>
<index>2</index>
</keyposition>
</keypositionset>
</keyPositionOption>

Key icon doesn't show for Non critical position after modifying the XML as above:

NOTES:

• Removal of Non critical value from Org Chart XML removes the same value from 'Highlight Key Positions' on SOC that means you won't be able to highlight Non Critical positions after modifying XML as mentioned above. In SOC, there is no other way to remove key icon for Non critical position other than removing the value from Org Chart XML. This is the current behavior of Highlight Key Positions in SOC.
• This workaround will not reflect in the Position Tile View (PTV). 
• It is not possible to change the label for Key Position - this is hard coded into the system.

, KBA , LOD-SF-SCM-ORG , Succession Org Chart , Problem

SAP SuccessFactors Succession & Development all versions