SAP Knowledge Base Article - Public

2397145 - Uploaded photos have black background.


  • Photos in Employee Profile / Organizational Chart shows black background even though the original photo before it is uploaded to SuccessFactors is in white background.


  • SuccessFactors Employee Profile b1608
  • SuccessFactors Platform b1608

Reproducing the Issue

  1. Go to Module Picker and Select Employee Profile / My Employee Files.
  2. You will see the photos in black background.
  3. Same behavior is observed in all parts of the instance from Org Chart to the thumbnail view of employees in the upper right corner of the instance.


  • The black background is caused by uploading photos in transparent background such as files with .png format.


  • Re upload the files using .jpg (JPEG) photo format since this file format does not use black background and automatically converts transparent background to white.


See Also

2332209 - Photo uploaded through external URL not displaying in employee profile


  • Employee Profile
  • Black background
  • Photo upload
  • Organizational chart
  , KBA , LOD-SF-EP , Employee Profile , LOD-SF-PLT , Platform Foundational Capabilities , Problem


SAP SuccessFactors HCM Core 1605