SAP Knowledge Base Article - Public

2397872 - DRM tool:"Error: Inactive days must be valid number."


User tries to enter value in the "Inactive Time" field when creating a purge rule in the DRM tool

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SAP SuccessFactors HXM Suite

Reproducing the Issue

  • Navigate to the DRM tool and create a purge rule
  • Select the "Select Multiple users" radio button
  • In the "Inactive Time" field, enter a value larger than 730 (2 years)
  • When trying to save the purge rule the error "Error: Inactive days must be a valid number" will display.



  • This error is due to the value being inputted in the "Inactive Time" field, this value should be 730 days or less, or the system will throw the error.
  • the Data Retention Management tool only allowed purge rules with a maximum inactive period of 730 days, or two years


  • Enter a value of 730 days or less.


DRM Data Retention management Inactive Time error days must be valid number Purge Rule create value , KBA , LOD-SF-PLT-DRM , Data Retention Management , LOD-SF-PLT , Platform Foundational Capabilities , Problem


SAP SuccessFactors HCM Core all versions