2398329 - System hangs or Crashes When Trying To Open/view Details under Output History tab or while ordering or error while approving the PO 'Attachments to be sent via Email Channel has size greater than 20 MB""

System hangs or crashes when you try to view the Output History of a document like Purchase Order.

or

While approver tries to approve you get error "Attachments to be sent via Email Channel has size greater than 20 MB".

SAP Business ByDesign.

1. Go to Purchase Requests and Orders Work Center.
2. Go to the Purchase Orders View.
3. Search for Purchase Order XYZ (XYZ refers to the purchase order ID) and click on View All button.
4. Navigate to Output History Tab.

The system may face a system crash, no visible output history, and system hang if the total size of the attachments (both at header and item level together) exceeds 20 MB when sent to the Supplier. The size of attachments sent to the Supplier is limited to 20 MB for all outputs (created output and changed outputs).

Attachments with the type Standard are considered to be sent to the supplier by default, while others are not included.

If the approver is unable to approve due to error then ask him to click on Send for revision.

Later ask creator of the Purchase order to follow below steps before ordering any purchase orders or changing existing purchase orders and clicking on Send update button in future.

1. Go to the Purchase Request and Orders Work Center.
2. Go to the Purchase Orders View.
3. Search for Purchase Order XYZ (XYZ refers to the purchase order ID) and Select on View All button.
4. In the top right corner, Select You Can Also Button.
5. Select Edit Output Settings for Change PO option.
6. Navigate to Attachments Tab and uncheck the unnecessary attachments or which are crossing the  20 MB limit.
7. Where 20 Mb should be total size of all attachments used in all outputs created and sent to supplier successfully that are appearing under output history tab.
8. Also Go to item level attachment tab of each item as well as header level attachment tab and either delete the unnecessary attachments or delete and then re upload the attachments with type Internal.
9. Then click on send update.

This is applicable to other Business Documents like Sales Order.

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