Customer would like to restrict user from registering for the same item that are set in two different schedule offerings
Learning Management System-LMS
Reproducing the Issue
- Create a scheduled only item
- create 2 scheduled offerings (without assigning them to any user)
- assign the item to a specific user and add the item into his catalog
- navigate to the user learning plan and find the item
- select register now and choose one of the two available dates
- go back and try again to enroll to the other date
- the system let you register also to the second one without any problem.
The system is designed to enable users to register for more than one schedule offering of the same item scheduled for two different dates.
Please note that the user learning plan will show the earlist date that user registered for
When the user completes this item, LMS will record the event and add it to the user learning history.
Once the item is recorded in user learning history, the user will have nothing related to Management item in their learning plan.
So there is no possible way of restricting users to enroll in multiple offerings for the same item. The system does not see it as a conflicting procedure.
Please note that if the user for example completes the first item scheduled (2nd of December according to the example we have above), the item completed will automatically move to their learning history and their second registration will not show in their learning plan.
You could make use of the Registration Cut-off Date: You can select a date by which users must register for the scheduled offering.
After this date, the system does not show the offering in any catalogs.
You would still not prevent multiple registration if the user is within the threshold but you would prevent some registration.
In addition you can utilize Registration Threshold, see KBA 2340762
Please review the following enhancement request:
https://influence.sap.com/D45291 "we want to prevent a user from registering for multiple sessions of the same item."
To restrict users to register in 2 offerings for different items at the same date see article 2295063 - User validation message when trying to enroll in two scheduled offering with same date and time.
2340762 - Restrict user from registering into multiple Scheduled Offerings in an item for a period - Registration Threshold
SF LMS Learning Schedule offering, SO, same item scheduled in two schedule offerings, can we restrict user from registering for the same item in two schedule offerings, registration conflicts register , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Product Enhancement