You wish to schedule a customer Balance Confirmation to run (e.g. every first day of the month) and send the email to customer with their last month balance.
Reproducing the Issue
- Go to Receivables work center
- Go to Balance Confirmation Run view
- Create a new balance confirmation run.
You wish to create a recurrence pattern for this run still considering the given parameters.
The recurrence pattern for the job can be created via Schedule button. Nevertheless, the balance confirmation has a fixed (and mandatory) parameter, which is the Cut-off data. This means that if you set the cut-off date for e.g. 31.10.2016 and schedule the run for every month, in November and December you would have a back-dated parameter, which would not pick up the latest customer’s open items.
This is the designed system behavior. You may approach your implementation partner in order to explore enhacement options for your business needs via custon add-ons.
KBA , SRD-FIN-ACR , Receivables , How To