SAP Knowledge Base Article - Public

2399123 - How to reset your password in SAP Analytics Cloud (SAC)

Symptom

  • You are using SAP Analytics Cloud (SAC) and the default SAP Cloud Identity identity provider (IdP) log on screen (https://cloudanalytics.accounts.ondemand.com).
  • You need to reset your password.
  • The log on screen is similar to the one indicated in the resolution.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP Analytics Cloud

Cause

SAP Analytics Cloud uses SAP Cloud Identity for authentication and passwords are maintained using your e-mail address.

Resolution

  1. If you forgot your password, click "Forgot password?" on the SAP Analytics Cloud log on screen.
    ForgotPassword.png
  2. Enter your e-mail address.
  3. Click Send.
    OrcaPasswordReset.png
  4. If an account exists, an e-mail with a link to reset your password will be sent to your e-mail address.
    Note: 
    See the following article to see if system e-mails are getting filtered by e-mail filtering software: 2527607 - Users do not see the system emails from SAP Analytics Cloud.

Note: If the System (tenant) owner / ADMIN e-mail address can no longer be accessed, you will need to contact your SAP Account Executive (See 1660069).

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

password, reset, change, forgot, activate, activation, SAP Cloud for Planning, cloudforplanning,  Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, SCI, Cloud ID, admin interface, BOC, SAC, Need Password reset for AP Cloud for Analytics for ADMIN user, Change system administrator in productive tenant, email, login, log-in , KBA , resetting password sac , reset password sap analitycs cloud sac k , users are not getting password reset ema , changing email address boc sac , how do i reset my , reset , e-mail , username , forgot , activation , sci , cloud id , tenant , email , password , change , enable credentials for sac , we don't have the access information an , information and need welcome email , LOD-ANA-ADM , SAC Administration , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , LOD-ANA-AUT , SAC Authentication / Login , Problem

Product

SAP Analytics Cloud 1.0