Symptom
- Create a draft case
- Draft version of case
- Draft cases disappear after being sent to SAP
- Cannot save 'Reply to SAP' as draft in 'Customer Action' status
- Where to find the draft version of the cases
- How to find a draft case
- Delete a draft case
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Environment
- SAP for Me
- Services & Support > Cases > Drafts tab
Keywords
incident, draft incident, draft version of support incident, draft case , KBA , XX-SER-FORME , SAP for Me , How To
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