SAP Knowledge Base Article - Preview

2399199 - How to use the Draft Incidents function - SAP ONE Support Launchpad

Symptom

  • Create a draft incident
  • Draft version of incidents
  • Draft incidents disappear after being sent to SAP
  • Cannot save 'Reply to SAP' as draft in 'Customer Action' status 
  • Where to find the draft version of the incidents
  • How to find a draft incident
  • Delete a draft incident


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Environment

SAP ONE Support Launchpad

Keywords

incident, draft incident, draft version of support incident , KBA , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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