SAP Knowledge Base Article - Preview

2399199 - How to use the Draft Case function - SAP for Me

Symptom

  • Create a draft case
  • Draft version of case
  • Draft cases disappear after being sent to SAP
  • Cannot save 'Reply to SAP' as draft in 'Customer Action' status 
  • Where to find the draft version of the cases
  • How to find a draft case
  • Delete a draft case


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Environment

  • SAP for Me
  • Services & Support > Cases > Drafts tab

Keywords

incident, draft incident, draft version of support incident, draft case , KBA , XX-SER-FORME , SAP for Me , How To

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