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2399267 - The system could not connect to the cube with the information provided. Error occurred when connecting BW system via OLAP connection.


  • "The system could not connect to the cube with the information provided.Verify that the information you have entered is correct and that the target database server is running." Error prompted in OLAP connection. 
  • Customer started to face this issue after upgrading BW system from 7.0 to 7.4.
  • Create a new OLAP connection based on BW, get the same issue. 




  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0 Support Pack (SP) 02
  • SAP NetWeaver 7.4 Patch8


SAP BusinessObjects Business Intelligence platform 4.1 ; SAP enhancement package 1 for SAP NetWeaver 7.0


BW, BI, OLAP, OLAP connection, saved worksapce, will be affected, the system, cube, verify that the information, the target database server, running, , KBA , BI-RA-WBI , Web Intelligence , Problem

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