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2399281 - Time out error occurs in Managed System Configuration - SAP Solution Manager

Symptom

Some managed systems get very long response time when reading the system data in Managed System Configuration.
The timed out error may be one of the following:

  1. CX_AI_SYSTEM_FAULT : SOAP:1.023 SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_TIMEOUT")
    CX_SOAP_FAILURE : Error when processing Web service call
    CX_SOAP_CORE : Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_TIMEOUT")"

  2. CX_AI_SYSTEM_FAULT : SOAP:1.007 SRT: Unsupported xstream found: ("HTTP Code 500 : Internal Server Error")
    CX_SOAP_FAILURE : Error when processing Web Service call CX_SOAP_CORE : Error when calling SOAP Runtime functions: SRT:
    Unsupported xstream found: ("HTTP Code 500 : Internal Server Error")

  3. 500 connection timed out


For example:
issue.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

  • SAP Solution Manager 7.1 SP13, or SP14, or SP15
  • SAP Solution Manager 7.2 SP2, or SP3

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Register ADC collector, Generate System-level Metrics, WEB Service Logical Port Creation, Introscope Host Adapter, Extractor Setup, 500 connection timed out, Managed System, Solution Manager, CX_AI_SYSTEM_FAULT, HTTP Code 500 : Internal Server Error, ICF Error when receiving the response: ICM_HTTP_TIMEOUT , KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , Problem

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