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2399283 - Error "The markup in the document following the root element must be well-formed" occurs in step "Maintain Users" - SAP Solution Manager

Symptom

  • The following errors occur in step "Maintain Users" for SAPSUPPORT and SM_COLL*:

    • "Existence of user SAPSUPPORT on system <JAVA system SID> could not be checked."
    • "An error occured while processing the UME command READ_USER from agent <hostname>: The markup in the document following the root element must be well-formed. : The markup in the document following the root element must be well-forme d." 

                issue.png

  • Anoher symptom may be that the error message appears in the CCDB Administration for JAVA systems having enabled SPML stores

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental"


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

Create New User, Update User Roles, Enter System Parameters, Maintain Users, SM_COLL, The markup in the document following the root element must be well-formed , KBA , SV-SMG-INS-CFG-MNG , Managed System Configuration , SV-SMG-DIA , Diagnostics , Problem

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