SAP Knowledge Base Article - Public

2399547 - Changing Login Failure message for inactive users


Users with invalid or wrong password receives same message as inactive users, when trying to log in.


Learning Management System Core

Reproducing the Issue

  1. Using an active test user, try to login using a wrong password
  2. Notice the message that says the password or username is invalid
  3. On administration LMS interface, inactivate the test user
  4. Try to login with the user again and notice that the same message from step 2 is displayed


There are some labels that control the type of error message displayed on each case:

  • error.Login.User.Failed
  • error.PWS.Login.Invalid
  • error.PWS.Login.StudentNotActive


  1. Navigate to References > Geography > Labels
  2. Search for the label ID 'error.PWS.Login.StudentNotActive' and edit it
  3. Click on Locales tab and change the message for any locales you desire

Please review below some screenshots that ilustrate these.




Change Login failure Text for inactive User Inactive user receives same message as invalid user Invalid user login Inactive user login error.Login.User.Failed error.PWS.Login.Invalid error.PWS.Login.StudentNotActive , KBA , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning 1611