SAP Knowledge Base Article - Preview

2399618 - Problem with Relational Connection - CR4E


  • When attempting to connect to data source in Crystal Reports for Enterprise, receieve the error:
    • There was a problem accessing the Relational Connection on SAP BusinessObjects Business Intelligence platform. Please check with your System Administrator that the connection is correctly configured. 
      Unable to retrieve the datasource configuration : java.lang.NullPointerException
  • Issue does not occur when user is part of Administrators group
  • Issue does not resolve if full rights are assigned to User outside of Administrator group



  • SAP BusinessObjects Business Intelligence 4.X
  • SAP Crystal Reports for Enterprise 4.X


SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2


CR4E, Crystal Reports 4 Enterprise, Relational Connection, Permissions, security, rights, admin, non-admin, non-administrator, access levels, full right, full rights, all access, restricted, ConnectionServer, Connection Servers, Usergroups, , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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