SAP Knowledge Base Article - Public

2399697 - Enable or Disable E-Verify Correct Data Process - Onboarding 1.0


How to enable or disable E-Verify Correct Data process?


SAP SuccessFactors Onboarding 1.0 - All Versions


For Live Customer(s)

Please engage with an SAP Certified Partner or Professional Services/Consulting, refer to KBA: 2279979. In addition, kindly refer to KBA 2686368 to understand what are considered implementation or consulting request.

This setup is done as part of implementation process and not to be enabled in the middle of SAP SuccessFactors Onboarding live system. If you would like to disable this feature, please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case. In addition, follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2399697 - E-Verify Correct Data Process
  • Component: LOD-SF-OBD-EVF

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Permission to disable E-Verify Correct Data Process
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.


For Implementation Partner(s) and Consultant(s)

  1. Navigate to SAP SuccessFactors Onboarding back-end > Target Account > Process
  2. Find the E-Verify Correct Data and in the Enable column you will see if the process is currently enabled or not
  3. To activate the process click enabled and deactivate by clicking disabled


Additional Information

  • E-Verify Correct Data activity is triggered if E-verify activity is closed as incorrect data
  • E-Verify Correct Data activity is triggered if DHS passed a correct data to E-Verify activity hence triggering the validation to correct the US I-9 form via correct data workflow
  • It is not advisable to disable the E-Verify Correct Data for customers with Onboarding US process


SAP SuccessFactors, Onboarding, OBD, ONB, e-Verify, DHS, Verification, Verify, Employment.   , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To


SAP SuccessFactors Onboarding all versions