SAP Knowledge Base Article - Public

2399782 - User cannot withdraw from past class and classes assigned by an administrator


If a class is assigned by an administrator and/or has passed the registration cut-off date, the user cannot initiate a withdrawal from the class.


SAP SuccessFactors Learning

Reproducing the Issue

  1. Create a class and assign a registration cut-off date >
  2. As an administrator, enroll a user to the class.


  1. User self-register into class and wait until the registration cut-off date has passed.


Expected system design behavior.


Rules to consider when a user withdraws from a class:

  • Users cannot withdraw if the class was assigned by an administrator. They can only withdraw if the class was self-assigned.
  • Users will not be able to withdraw from registrations that have passed the cut-off date. Once the registration date has passed, it freezes any action from the user and only the administrator can make any changes to enrollment past the registration cut-off date.

See Also

3246327 - "User can withdraw when class is assigned by a manager" class setting is not working

2451262 - Manager cannot withdraw subordinate from registered class

2582780 - LMS: Withdraw button showing when the withdraw cut-off date is in the past


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