SAP Knowledge Base Article - Public

2399782 - User cannot withdraw from past Class and Classes assigned by an admin


If a Class is assigned by an admin and/or has passed the registration cutoff date, the user cannot initiate a withdrawal from the scheduled offering.


SAP SuccessFactors Learning

Reproducing the Issue

  1. Create a Class and assign a registration cutoff date.
  2. As an admin, enroll a user to the Class.


  1. User self-register into Class and wait till the Registration cutoff date has passed.


Expected system design behavior.


Rules to consider when a user withdraws from a Class:

  1. Users cannot withdraw if the Class was assigned by an admin. They can only withdraw if the Class was self-assigned.
  2. Users will not be able to withdraw from registrations that have passed the cutoff date. Once the registration date has passed, it freezes any action from the user and only the LMS Admin can make any changes to enrollment past the the registration cutoff date.

See Also

  • 3246327 - Class setting 'User can withdraw when class is assigned by a manager' is not working

  • 2451262 - Manager cannot withdraw subordinate from registered schedule offering - LMS

  • 2582780 - LMS: Withdraw button showing when the withdraw cut-off date is in the past. 


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