SAP Knowledge Base Article - Public

2399787 - Company Logo is missing on Email Notification - Onboarding 1.0


The company logo is missing in Onboarding 1.0 notifications notification body.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  


Success Factors Onboarding Module 1.0

Reproducing the Issue

  1. Check the received notification received - Can be notification for Corporate Representative or Candidate
  2. Try to resend the notification using a test candidate - Company logo is still missing.


Image associated with the notification is invalid or the link has been changed.


  1. Go to the Notification where the logo is missing (see sample screenshot)


  2. Once the Notification is open, click source and check the link of the logo
  3. Try to check if that link is a still working
  4. If it's not, go to Settings > Logo Settings
  5. If there is no Logo, upload one
  6. If there is one >right click it and select "Copy Image address" for Chrome or "Save Link As" for IE (below screenshot)

    image save.png
  7. Go back to the notification and replace that link on the Notification that has a missing logo.


Company, logo, Notification, onboarding, 1.0, email, message , KBA , LOD-SF-OBD-EML , Emails and Notifications , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors Onboarding