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SAP Knowledge Base Article - PublicSymptom
This KB article provides guidance regarding the scope of:
- Customer System Administrators
- SAP SuccessFactors Cloud Product Support
- SAP Certified Partners and Consultants
- SAP Professional Services
... pertaining to SuccessFactors Onboarding
Environment
SAP SuccessFactors Onboarding 1.0
Resolution
There are limitations to the services provided by SAP SuccessFactors Cloud Product Support; however, support can give:
- Very basic answers to how-to questions
- Clarify content in KBAs, User Documentation, & the Onboarding User Interface
- Assistance when the Onboarding product is demonstrating unexpected behaviors
Note: If it is determined a request is not an answer to a specific defined need, but instead the requester lacks basic product training and is trying to get enablement/training via an case, customers/partners will be redirected to SAP SuccessFactors education options.
IMPORTANT: SAP SuccessFactors Onboarding Support is not responsible for providing detailed explanations of features and how they will affect/change the current business process once implemented. Any queries or concerns relating to a feature needing to be implemented must be directed to a dedicated consultant.
Common requests received via SAP for Me, SAP Expert Chat, and SAP Schedule An Expert and coinciding Responsible Parties
Type of Request | Description of Request | Responsible | Related Article(s) | |||
| Customer (System Administrator) | SAP Product Support | SAP Certified Partner/Consultants | SAP Professional Services | |||
| Super Admin | Grant Super Admin Access Request | 2397304 | ||||
| Reset Onboarding Super Admin User Account | 2379813 | |||||
| Terminate Super Admin Access Request | 2157616 | |||||
| Provide SuperAdmin Account specific access | ||||||
| SFTP | Creation of SFTP User Account | |||||
Modification of SFTP Folders/Path | ||||||
| Reset and access of SFTP User Account | ||||||
| Ad-hoc Report | Creation of Ad-hoc Report Reminder! SAP Product Support can provide standard product feature advice and guidance, but it is the customers, SAP Certified Partners, Consultants, and SAP Professional Services responsibility to own data, and the building of reports specific to the customers business needs. SAP Product Support does not have best practices or training or admin assistance on creating the actual reports as reports can be different for every customer. | |||||
| Creation Ad-hoc Report export job schedule via Report Center | ||||||
| Creation Ad-hoc Report export job schedule via Provisioning | ||||||
| Change of Ad-hoc Report export job schedule timings via Provisioning | ||||||
| Delta Employees Export | Creation of Delta Employees Export job schedule via Provisioning | |||||
| Change of Delta Employees Export job schedule timings via Provisioning | ||||||
Cancellation of Delta Employees Export schedule via Provisioning Warning! Stopping this schedule job will result to data inconsistency with BizX and Onboarding | ||||||
| OnStartDateStatusChange | Creation of OnStartDate job schedule via Provisioning | |||||
| Change of OnStartDate job schedule timings via Provisioning | ||||||
Cancellation of OnStartDate job schedule via Provisioning Warning! Stopping this schedule job will result to data inconsistency with BizX and Onboarding | ||||||
| TransferOnboardingGoalsToGM | Creation of TransferOnboardingGoalsToGM job schedule via Provisioning | |||||
| Change of TransferOnboardingGoalsToGM job schedule timings via Provisioning | ||||||
Cancellation of TransferOnboardingGoalsToGM job schedule via Provisioning Warning! Stopping this schedule job will result to data inconsistency with BizX and Onboarding | ||||||
| Onboarding Employee Portal | Enable Employee Portal | |||||
| Configure Employee Portal Content | ||||||
Disable Employee Portal Warning! Deactivating this feature will stop users and new hires to access Onboarding Employee Portal | ||||||
| Onboarding Document Center | Enable Document Center | |||||
Disable Document Center Warning! Deactivating this feature will disable Document Center access in Onboarding | ||||||
| Creation of DocCenterStandardExportFeature job schedule via Super Admin | 2672991 | |||||
| Change of DocCenterStandardExportFeature job schedule via Super Admin | ||||||
Cancellation of DocCenterStandardExportFeature job schedule via Super Admin Warning! Stopping this schedule job will result to disabling the file export to target destination | ||||||
Add/Remove Data Field Filter in Advanced Search of Document Center | ||||||
| Foundation Import | Creation of Foundation Import job via Super Admin | |||||
Cancellation of Foundation Import job via Super Admin Warning! Stopping this schedule job will result to data inconsistency with BizX and Onboarding | ||||||
| Configuration of FoundationImport and FoundationImportMapping XSLT file | ||||||
| Integration of User Sync, Permission Sync, Corporate Structure Sync, and Security Relations Sync | ||||||
| CustomNewHireDataExportFeature | Creation of CustomNewHireDataExportFeature job schedule via Super Admin | |||||
| Change of CustomNewHireDataExportFeature job schedule via Super Admin | ||||||
Cancellation of CustomNewHireDataExportFeature job schedule via Super Admin Warning! Stopping this schedule job will result to disabling the file export to target destination | ||||||
| NewHireDataExportFeature | Creation of NewHireDataExportFeature job schedule via Super Admin | |||||
| Change of NewHireDataExportFeature job schedule via Super Admin | ||||||
Cancellation of NewHireDataExportFeature job schedule via Super Admin Warning! Stopping this schedule job will result to disabling the file export to target destination | ||||||
| E-Verify | Creation of Memorandum of Understanding (MOU) for E-Verify | 2421435 | ||||
| Integrating E-Verify Client ID in Onboarding | 2508020 | |||||
| Process | Creation, enabling, and configuration of Process (Onboarding, Offboarding, Crossboarding (Internal Hire), and Custom) in Super Admin | |||||
| Adding of Wizard to Process Steps | ||||||
Adding and Removing Index Fields in Super Admin Note: SAP Product Support only acknowledges request if customer is not engaged with any SAP Certified Partner or SAP Professional Services | ||||||
| Panels | Creation and configuration of custom panels This includes the following:
| |||||
| Panel Localization (Standard and Custom) | ||||||
| DocuSign eSignature | ||||||
| Integration with Employee Central | Mapping of Onboarding keys to Employee Central Fields | |||||
| Integration with Recruiting | Initial configuration of Recruiting and Onboarding Integration | |||||
| Setup Onboarding Integration | ||||||
| Integration with 3rd party ATS | Configuration of 3rd party Integration | |||||
| API's | Implementation/Configuration of API connections with the ONB/OFB System. | |||||
| API integration consultation and best practices. | ||||||
| Pre-Day 1 | Enable/Disable Pre-Day 1 feature in Preview/Test Environment | |||||
| Enable /Disable Pre-Day 1 feature Production - Only if the feature has been Enabled/Disabled in Preview first and the Customer confirms that they are happy with the new behaviour and how it affects the process of their system. | ||||||
| Enable/Disable "Use the same user ID for Pre-Day 1" in Preview/Test system | 2381754 | |||||
| Enable/Disable "Use the same user ID for Pre-Day 1" in Production system - Only if the feature has been Enabled/Disabled in Preview first and the Customer confirms that they are happy with the new behaviour and how it affects the process of their system. | ||||||
New Hire Activity | Disable the New Hire Activity or Hiring Manager Activity Feature | 2324873 | ||||
Data Retention Management Onboarding | Enable Data Retention Management Onboarding Purge | 2638035 | ||||
Onboarding Notifications | Creation/ Modification of Custom Onboarding Notifications | |||||
Onboarding Refresh Request | If a customer is actively engaged with a Partner. | |||||
If a customer is not engaged with a Partner. | 2630586 | |||||
| Post Refresh Configuration | If the refresh request JIRA was raised by the Partner. | |||||
| If the refresh request JIRA was raised by ONB Support. | ||||||
See Also
Keywords
Best Practices, Pre-Day 1, Consultation, Request, Super Admin, sf, success factors, ONB, OBD, on boarding
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