SAP Knowledge Base Article - Preview

2401256 - Error DataAccessException - Could not update or insert a bookmark (i.e. Favorite/Recent) record is generated when opening an item or user

Symptom

Error is generated when opening an item or admin is clicking on a user.

item error.jpg

Failure: [FaultEvent fault=[RPC Fault faultString="com.plateausystems.elms.framework.snapshot.api.SnapshotException : com.plateausystems.elms.util.helper.ElmsUpdateException: DataAccessException - Could not update or insert a bookmark (i.e. Favorite/Recent) record!" faultCode="Server.Processing" faultDetail="null"] messageId="5377C56B-0308-B6E9-9798-66EBBF70A00E" type="fault" bubbles=false cancelable=true eventPhase=2]

Note: messageID number in error above may be different per instance.


Read more...

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Product

SAP SuccessFactors Learning all versions

Keywords

Failure: [FaultEvent fault=[RPC Fault faultString; SnapshotException; DataAccessException; Could not update or insert a bookmark; faultCode="Server.Processing" faultDetail="null"; Failure: [FaultEvent fault=[RPC Fault faultString="com.plateausystems.elms.framework.snapshot.api.SnapshotException : com.plateausystems.elms.util.helper.ElmsUpdateException: DataAccessException - Could not update or insert a bookmark (i.e. Favorite/Recent) record!" faultCode="Server.Processing" faultDetail="null"] messageId= "7D6C8357-A30E-D8E6-4325-3D263C0A9986" type="fault" bubbles=false cancelable=true eventPhase=2] user record view click clicking , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS , Learning Management System , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.