2402056 - Data Privacy: Cannot Delete Accounts

Basic Search is not working as expected to delete Accounts in the Data Privacy Management workcenter.

1. Go to Data Protection and Privacy Management work center.
2. Go to Personal Data Removal view.
3. Select Show All Business Partners and search for Accounts Business Partner.

No records found.

The same filter displays results if you are searching for Individual Customers, but not for Accounts.

All Business Partners in the Data Privacy Management workcenter means all persons or all Employees/Contacts/Individual Customers.

Therefore you don't find Accounts/Organisations in the owl in the Data Privacy Management workcenter.

This is a standard functonailty of C4C system.

Data Protection and Privacy Management , KBA , AP-RC-IM-ID , Identity , How To