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2402156 - Failed: Operating system patch level (Critical) when installing BI platform on AIX

Symptom

  • Unable to install SAP BusinessObjects Business Intelligence platform, fails at the prerequisite stage with the following error:
    Failed: Operating system patch level (Critical)
  • The following error is displayed in the setupengine.log: 

10:28:47.455 Command-line: <INSTALLATION Media Folder>/51051285/DATA_UNITS/BusinessObjectsServer_aix/dunit/product.businessobjects64-4.0-core-32/actions//patchlevel.sh check patches.AIX

10:28:47.455 COMMAND: <INSTALLATION Media Folder>/51051285/DATA_UNITS/BusinessObjectsServer_aix/dunit/product.businessobjects64-4.0-core-32/actions//patchlevel.sh                                                                                                                                                                                       

10:28:47.455 ARG: check

10:28:47.456 ARG: patches.AIX

10:28:47.456 About to launch

10:28:47.462 Done launch

10:28:47.465 OUTPUT:

10:28:47.474 Command returned error code: 72
  • Running 'patchlevel.sh –d check patches.AIX' manually results in an error code of 1 (indicating it was successful). The patchlevel.sh script only fails when it is run during the installation.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • AIX 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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