2402309 - Is the 'SystemWaitlistRemovalNotification' template triggered when a user is registered for the class from the waitlist?

When a user moves from 'waitlisted' to 'enrolled' status, the 'SystemWaitlistRemovalNotification' template (Waitlist Removal Email Notification) is not triggered.

SAP SuccessFactors Learning

1. Create a Class >
2. Register a user on the waitlist >
3. As an admin, change the user's status from 'waitlisted' to 'enrolled' >
4. Notice that the notification template 'SystemWaitlistRemovalNotification' is not triggered for the user. Instead, they only receive the 'SystemEnrollmentNotification' template.

The scenario can also be validated by setting 'Auto Enroll from Waitlist' to 'Yes'. Instead of manually moving a user from the waitlist to active registrations, once an enrolled user withdraws from the class, the waitlisted user will be automatically enrolled.

As outlined in the Template ID to Trigger to Receiver Map, the SystemWaitlistRemovalNotification template is triggered when an administrator changes the user's waitlist status. The change in question refers to the user's removal from the waitlist. In other words, the template is only triggered when an administrator removes the user from the waitlist by removing them from the class itself, using the 'Remove' option selected when clicking on the three dots next to the waitlisted user. 

 Template ID to Trigger to Receiver Map

enrollment, waitlist, removal, autofill, registration, class, withdraw, notification, auto, enroll, SystemWaitlistRemovalNotification, Waitlist Removal Email Notification, learning
, KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem