SAP Knowledge Base Article - Public

2403050 - Unknown Newhire ID error occurs in the integration between SAP HCM and Bizx Successfactors

Symptom

  1. You are running the report "RH_SFI_IMPORT_ONBOARDING_DATA" in SAP HCM system for importing the SuccessFactors (SF) onboarding data
  2. While running the report you get the following error "Unknown Newhire ID"

“Image/data in this KBA is from SAP internal systems, sample data, or demo systems.Any resemblance to real data is purely coincidental.”

Environment

  • Integration Add-On for SAP ERP HCM and SuccessFactors HCM Suite

Reproducing the Issue

  1. Run the report "RH_SFI_IMPORT_ONBOARDING_DATA" or run the t-code "HRSFI_ONB_DATA_IMP"
  2. After the completion of the report the error message would be

Error.png

 

Cause

The error can occur for the following two scenarios:

  1. The credentials are pointing to a different onboarding instance rather than the instance where this new-hire is present
  2. The URL in the middleware is not maintained correctly to point to the correct instance where this new-hire is present

Resolution

Scenario 1:

  1.  In the add-on 3.0 scenario the credentials are maintained under the following transaction (for connecting to onboarding instance) HRSFI_CRD_ONB
  2.  To obtain the credentials please log-into SF provisioning system (corresponding BizX company ID) --> Company Settings --> On/Offboarding settings

Credentials.png

 

Scenario 2:

  1. The URL in the communication channel needs to be maintained in accordance with the URL generated in the provisioning system
  2. Log-into SF provisioning system --> Company settings --> On/Offboarding settings

URL.png

 

Middleware Related configuration:

  1. In PI please maintain the URL under "SFSF_ONB_SOAP_ADAPTER" communication channel

PI.png

      2. In HCI please maintain the configuration under the iFlow "Get New Hire Record By Export Id" under the SOAP communication channel, adapter specifics

HCI.png

 

Note:

General format of API URL https://<SFOnboarding>/Services/HRDataServiceEx.asmx

For Example:
In the provisioning if the API URL is https://onboarding10preview.sapsf.com/ONBPREM, then please add /Services/HRDataServiceEx.asmx in the URL end and maintain it in communication channel in the middleware.

 

Keywords

  • Unknown Newhire ID error occurs in the integration
  • Add-on 3.0 sync issues
, KBA , unknown newhire id , PA-SFI-TM , Integration with SuccessFactors BizX Talent Management , LOD-SF-RCM-INT , Integration Center & Intelligent Services , LOD-SF-RCM-API , Webservices & APIs , Problem

Product

integration add-on for SAP ERP HCM and SAP SuccessFactors HCM all versions