Symptom
- You are running the report "RH_SFI_IMPORT_ONBOARDING_DATA" in SAP HCM system for importing the SuccessFactors (SF) onboarding data
- While running the report you get the following error "Unknown Newhire ID"
“Image/data in this KBA is from SAP internal systems, sample data, or demo systems.Any resemblance to real data is purely coincidental.”
Environment
- Integration Add-On for SAP ERP HCM and SuccessFactors HCM Suite
Reproducing the Issue
- Run the report "RH_SFI_IMPORT_ONBOARDING_DATA" or run the t-code "HRSFI_ONB_DATA_IMP"
- After the completion of the report the error message would be
Cause
The error can occur for the following two scenarios:
- The credentials are pointing to a different onboarding instance rather than the instance where this new-hire is present
- The URL in the middleware is not maintained correctly to point to the correct instance where this new-hire is present
Resolution
Scenario 1:
- In the add-on 3.0 scenario the credentials are maintained under the following transaction (for connecting to onboarding instance) HRSFI_CRD_ONB
- To obtain the credentials please log-into SF provisioning system (corresponding BizX company ID) --> Company Settings --> On/Offboarding settings
Scenario 2:
- The URL in the communication channel needs to be maintained in accordance with the URL generated in the provisioning system
- Log-into SF provisioning system --> Company settings --> On/Offboarding settings
Middleware Related configuration:
- In PI please maintain the URL under "SFSF_ONB_SOAP_ADAPTER" communication channel
2. In HCI please maintain the configuration under the iFlow "Get New Hire Record By Export Id" under the SOAP communication channel, adapter specifics
Note:
General format of API URL https://<SFOnboarding>/Services/HRDataServiceEx.asmx
For Example:
In the provisioning if the API URL is https://onboarding10preview.sapsf.com/ONBPREM, then please add /Services/HRDataServiceEx.asmx in the URL end and maintain it in communication channel in the middleware.
Keywords
- Unknown Newhire ID error occurs in the integration
- Add-on 3.0 sync issues