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2403529 - Error related to JAVA pops up in Lumira Desktop

Symptom

  • Error: "0 while trying to invoke the method java.io.File.isDirectory() of a null object loaded from local variable 'directory'"
  • Error: "Unable to check if documentExists: Server Error"
  • Preference panel cannot open by clicking menu File > Preferences
  • Extensions panel cannot open by clicking menu File -> Extensions
  • Process hangs at the "Acquisition completed" stage option when try to create a new Lumira document
  • Below trace log observed in trace file
    ====================
    +1100|Information|Information|==|S| |TraceLog| 8008|  42|Thread-16       | ||||||||||||||||||||com.sap.hilo.desktop.v2.V2Main$StreamGobbler||SAPLumira.exe output: [xxxx/xx:ERROR:ssl_client_socket_openssl.cc(1071)] handshake failed; returned 0, SSL error code 1, net_error -117
    ====================


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Environment

  • SAP Lumira Desktop 1.0

Product

SAP Lumira, desktop edition 1.0

Keywords

java , jvm , jre , java.io.File.isDirectory , isDirectory , isDirectory() , documentExists , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , How To

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