SAP Knowledge Base Article - Preview

2403576 - Portal(irj/portal) shows a blank page after system upgrade

Symptom

  • Portal(irj/portal) shows a blank page after Netweaver system upgrade while other services like NWA, useradmin is working fine without any problem.
  • Checking the developer/Default Trace log files you see following exception:
    -----------------------------------
    [EXCEPTION]
    java.lang.IllegalStateException
    at com.sapportals.htmlb.rendering.PageContextFactory.createPageContext(PageContextFactory.java:90)
    at com.sapportals.htmlb.rendering.PageContextFactory.createPageContext(PageContextFactory.java:60)

    -----------------------------------


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Environment

  • SAP NetWeaver Application Server for Java 7.3x and higher releases
  • Enterprise Portal

Product

SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

blank, portal blank page, HTMLB, UME database inconsistency, upgrade, update , KBA , EP-PDK-HBJ , HTMLB Business for Java , Problem

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