Symptom
- What are Connector Workbooks?
- Where can we get them from as a customer or partner?
- Who is responsible for them?
- Consultants & Connectors.
- Responsibility of the use of Connector Workbooks.
- Partner and Professional Services Implementations.
Environment
SAP SuccessFactors Learning
Resolution
- Connector Workbooks are documents that capture overall connector behavior.
- They contain a list of mandatory and optional fields to include in the connector input files.
- They will also document customer decisions, provided you have worked with a partner or with SAP Professional Services team before implementing them.
Note: These Workbooks are not a list of system requirements.
- More information about connectors is available to be shared with customers and partners of SAP via this SAP Help Portal link.
NOTE: Be sure to log on to SAP Help Portal to return ALL search results. Some documents are protected and the SAP Help Portal does not always auto-logon users. - Connector Workbooks are owned and maintained by the SAP Professional Services team.
- Partners can download the Connector Workbook in SAP PartnerEdge.
- Connector guides are managed on the SAP Help Portal and managed by SAP User Assistance.
- You are free to engage external consultant services to alter your custom Connector Workbook(s) if specific information needs to be documented for you.
- We highly recommend to engage with a Certified Partner or with Professional Services to assist you with the implementation of connectors .
- If you decide to utilize Connectors / Connector Workbooks on your own you will assume full responsibility.
Important NOTES:
- It is expected and recommended that you complete thorough testing before using Connectors to negate erroneous data being loaded in the system.
- Best practice is to run the connector in a stage environment for one record and verify the results.
- To reiterate, SAP SuccessFactors Support is not responsible for the data that Learning administrators place within the input files.
- If you require further assistance in relation to the customization of Connectors, or fixing the data erroneously changed by a connector run. You will require assistance from your relevant external partner or SAP Professional Services.
- Your Partner should refer to the relevant Connector Workbooks.
- Details are outlined in this KBA on how to engage SAP Professional Services SAP KBA 2149831 .
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