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2405115 - Ticket Routing Not Working As Defined In The Ticket Routing Rules


Ticket Routing Rules have been set up to assign a team to tickets based on certain conditions, for example by E-mail Channel ID.

However, when tickets are created and conditions of the Rule are met, tickets are not assigned to the expected teams.



SAP Cloud for Customer


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


ticket, routing rules, determination, agent, team , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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