2405470 - [VIDEO] SAP Contact Center troubleshooting and log diagnostics

In this recorded training session, you will learn the basics on troubleshooting SAP Contact Center issues, using the tools and traces relevant for each component area of CCtr.

This session is the first part of a presentation on how to collect and interpret SAP Contact Center (AKA BCM) logs. As an introduction, we will show you a brief overview of the SAP Contact Center Solution and demo the BLV tool. We will also dive into what and where the collect the corresponding logs depending on the particular situation. This will be a  1 hour training session.

AGENDA:

1. Introduction + Overview of agenda
2. Brief explanation of the components that make up the suite
3. How to enable log tracing
1. Log tracing for core components
2. Log tracing for OII (online integration)
4. Demo on how to use the BLV tool
1. Example call traces
2. Common errors and where to find recommendations
5. FAQ (10 minutes)

Duration: 60 minutes

This Technical Training Session covers:

SAP Contact Center

Target audience:

• SAP Contact Center System Admins
• Key users
• Support Engineers
• Consultants

Knowledge level:

• Intermediate
• Advance

BCM, Communication Management, CCtr, Contact Center, Telephony, errors, log reading, blv, debugging, common errors, troubleshooting, video, calls, queues, system configurator , KBA , CRM-CCI , Contact Center Infrastructure , How To