SAP Knowledge Base Article - Public

2405989 - External users created via Learning site not displayed as 'External users' in Manage Users

Symptom

Why is External users created via LMS not displaying in Manage Users?

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Learning

Resolution

  • Manage User isn't available for external user. 
  • In Manage users,  the checkbox 'Show external user' is not designed for learning users but for 360 users.

Note: please review KBA 2880339 as integrated external user is no longer supported in LMS

See Also

2880339

Keywords

External users, Learning external users, LMS external users, External learning users , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS-EXT , Sites and External Users , Problem

Product

SAP SuccessFactors HCM Core 1611