SAP Knowledge Base Article - Public

2406328 - You have already recorded your response or the form is no longer active - External participants can not access 360 form

Symptom

External participants can not access 360 form via link in email. Warning message occurred.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Performance and Goals 
  • 360 Multi Rater

Reproducing the Issue

  1. External participant received 360 External Participant Evaluation Notice like:

Please be advised that the document 360 Degree/Multi-Rater Review for USERNAME has been created is now available for your review. Please select one of the below actions to indicate your participation: Accept or Decline.

  1. External participant cannot access 360 form after clicking ‘Accept’. Warning message appears on page:

You have already recorded your response or the form is no longer active.

360.PNG

Cause

The target Multi-Rater form is not available for review by this participant.

Resolution

There is no action required, the message indicates the user has already submitted their response or the 360 Multi-Rater form is not longer available to review.

Keywords

360 form, external participant, Credentials, invalid , KBA , LOD-SF-PM-360 , 360 Reviews , Problem

Product

SAP SuccessFactors HCM suite all versions