SAP Knowledge Base Article - Public

2406676 - Reports available in SAP Jam and WorkZone

Symptom

What types of reports are available in SAP Jam and WorkZone

Environment

  • SAP Jam Collaboration
  • SAP SuccessFactors WorkZone
  • SAP WorkZone Advanced Edition

Resolution

 

SAP Jam Collaboration and WorkZone administrator reports display information on many aspects of the product usage like: user information, user contribution, consumption activity, disk usage and statistics. SAP Jam Reports can be downloaded as CSV files while for WorkZone reports, CSV or XLSX files.

For SAP Jam:

Many reports are available to Group Administrators for group-specific data.

  • Activity Summary by Month or Week
  • Company Settings Changes
  • Company User Detail
  • Compliance
  • Content Views by Week or Month
  • Contribution by Object by Week or Month
  • Engagement
  • Expertise (Enterprise Edition Only)
  • Group Activity
  • Group Administrators
  • Group Member Activity
  • Group Template Activity
  • Kudos Detail
  • Mobile Activation
  • Terms of Service Compliance
  • Top Disk Usage per Group or per User
  • User Contribution Activity
  • User Contribution by Week or Month
  • User Page Views by Week or Month

To run a report in JAM:

  1. From the SAP Jam Admin console, select Analytics Reports from the left side navigation.

  2. Select the options for the report that you want to run:

    • Select Report: Select the type of report that you want to run from the top drop-down menu.
      The report types, and in some cases the report parameters, that are available are described below.

    • Specify Date Range: Click the Start Date and End Date fields or calendar icons to select the beginning and ending dates, respectively, for the period to be covered by your report from the pop-up calendar selector widgets. As per the note at the start of this topic, the maximum date range spans no more than three months.

    • Show Report Header: Select this option to include report headings indicating the report name and the settings used for the report (such as the time frame and the group or groups covered).

    • Select Group: Select either All Company or any of the groups that have been created in your company.

  3. Once you have set the parameters for the report that you want to run, click Request report.

    The report is queued to be run. Your report will be run almost immediately, unless there are multiple reports scheduled (queued). Some reports with large amounts of data to process, such as the Group Activity Report, can take up to about an hour to run.
    Queued and completed reports will be listed in the table below the report options section of the page. These queued and completed reports are visible to all administrators.

  4. To download your report, click the name of your report in the table below the report options section of the page, which will open your browser's download options dialog box.
    It may be necessary to reload the page in your browser to see the results of a recently run report.

Note that area administrators have access to a very limited set of reports, and not all reports available to company administrators for companies that are integrated with SuccessFactors foundation are available to company administrator for companies that are not integrated. The availability of reports is shown in the following table:

jam reports.JPG

Note:

If users copy or move content between groups, this will affect the counts of their activities in reports. For example, a moved document will no longer be counted in the original group, but it will be counted in the new group in which it is located, while a copied document will be counted in both groups.

For WorkZone:

The reports available are below:

Activity Summary by Month
Activity Summary by Week
Company Settings Changes
Company User Detail Report
Compliance Report
Content Views by Month
Content Views by Week
Contribution Report by Object by Month
Contribution Report by Object by Week
Engagement Report
Expertise Report
Kudo Detail
Search Summary by Month
Search Summary by Week
Terms of Service Compliance Report
Top Disk Usage per User
Top Disk Usage per Workspace
User Contribution Activity Report
User Contribution Report by Month
User Contribution Report by Week
User Page Views by Month
User Page Views by Week
Workspace Activity Report
Workspace Administrators Report
Workspace Member Activity Report
Workspace Template Activity Report

To generate them, follow the steps below:

  1. From the Administration Console, select Analytics  Reports.
  2. Select the options for the report that you want to run:

    Option

    Description

    Select Report

    Select the type of report that you want to run from the dropdown menu.

    Specify Date Range

    From the calendar, choose the start date and the end date for the period to be covered by your report.

    The maximum date range spans no more than 3 months .

    Show Report Header

    Select this option to include report headings indicating the report name and the settings used for the report (such as the time frame and the workspaces covered).

    Type

    Select the output format of the report.

    Select Workspace

    Select either All or any of the specific workspaces created in your company.

  3. Choose Request Report.

    The report is queued to run. Generally your report runs almost immediately, unless there are multiple reports scheduled (queued). Some reports with large amounts of data to process, such as the workspace activity report, can take up to about an hour to run.

    Queued and completed reports are displayed below the report options and are visible to all administrators.

  4. Reload the page in your browser to see the results of your recently run report.

  5. To download your report, click the report name and save on your computer.

More information on what each report includes, please check Help Portal Reports | SAP Help Portal.

See Also

Keywords

reports, jam, analytics, workzone, Work Zone, reporting, workspace, user report, sf , KBA , LOD-SF-JAM-REP , Reports , LOD-SF-SWZ , Digital Workplace Service in Work Zone Advanced edition , Product Enhancement

Product

SAP Jam Collaboration all versions