SAP Knowledge Base Article - Public

2406805 - Incident has been resolved by the customer


Customer raises an incident but before someone starts working on it, he/she finds the solution.


  • SAP SuccessFactors Recruitement Management
  • SAP SuccessFactors Onboarding
  • SAP SuccessFactors Recruiting Marketing
  • SAP Analytics Cloud
  • SAP Career Development Management


Once customers solved the issue themselves, the support engineer may set the incident to Solution Provided.


solution provided, resolved by customer, incident , no issue, solved by customer , KBA , LOD-SF-RCM , Recruiting Management , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-SF-OBD , Onboarding , LOD-SF-RMK , Recruiting Marketing , LOD-SF-CDP , Career Development Planning , Problem


SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions