SAP Knowledge Base Article - Public

2407212 - How to correct SSN on your I9 during Orientation Step - Onboarding 1.0


The SSN on the I9 is incorrect.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding - All Versions

Reproducing the Issue

During the orientation step notice the SSN is incorrect need to know how to correct this mistake.


Incorrect data entered.


  1. If you are in the Orientation step you have 2 opportunities to make a correction of the SSN or any part of the I9.
  2. The first opportunity is at the  review and approve panel for the Hiring Manager to select the data that needs to be corrected.  If data from Section 1 of the I9 is selected to be corrected the system will then present the appropriate panel for the New Hire to update again.
  3. The other opportunity is during the click to sign process step.  You may select the Correct Data tab to make the changes as seen below.

Correct data.png


I9 ; Correct Data ; Onboarding ; Orientation Step ; SSN Correct Data ; Incorrect Data Entered , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , How To


SAP SuccessFactors Onboarding all versions